We try very hard to supply the goods ordered in a brand new undamaged condition, in the unlikely event of transit damage or a manufacturing defect, please email or call on 0845 510 0434 with details of the problem and we will send reaplacements parts as soon as possible, any delivery discrepancies must be reported as soon as is reasonable after delivery – preferably within 24hrs. On arrival, if packaging appears damaged it is recommended that this is marked on the delivery note before you sign.

In the event of unwanted or wrongly ordered: Bunkbeds.uk will deduct from any refund the cost of recovering goods from customers. This is typically £40.00 fgor large bed items and £10 for chests of drawers etc, it is the direct cost to us of recovering the item. You should always contact us if you are unsure if you can return an item to us.